Shipping policy

Free Shipping - For Whom and How Long?

Free shipping is an exclusive offer for customers residing in the 48 contiguous states. Sadly, commodities sent to Hawaii, Alaska, Puerto Rico, Guam, FPO, APO, or PO Boxes are not free due to the higher shipment charges. Orders, once placed, usually take 1-3 days to process and 5-8 business days for delivery. 

What about holidays and high-demand periods?

We strive to deliver the best to you even when we're swamped with orders. However, do allowances for delays during national holidays, extreme weather, inventory shortages, shipping carrier delays, custom delays, and other uncontrollable scenarios. Your understanding and patience in these situations is always grate appreciated.

Can I cancel my order?

Yes, you can! If you want to cancel an order, reach out to us at support@welaxhome.com as soon as possible. We can issue a full refund if the product hasn't yet been shipped. However, if the delivery is in progress, cancellation won't be possible.

Can I Change My Shipping Address?

To ensure fast order processing, shipping address changes are only available before your order has been shipped.

Once an order has been shipped, the shipping address cannot be changed.

If you need to update your address, please contact us at support@welaxhome.com as soon as possible. We will do our best to assist you if your order has not yet been dispatched.

If the shipment is already in transit, any additional fees resulting from an address change, package interception, redelivery, or return to sender will be the customer's responsibility.

What about tracking my order?

You'll receive a notification email with your shipment's tracking information once your order leaves our warehouse. You can easily track your package on the official logistics website, either FedEx or UPS. You're always welcome to contact us at support@welaxhome.com with your concerns about shipping.